Covid 19 - an update

Dear Museum Bookstore friends:

As the COVID-19 situation continues to develop, we wanted to update you on the measures we are taking at Museum Bookstore to ensure the safety of our customers and employees. 

Our warehouse is open and strictly adhering to the guidelines of the UK Government and World Health Organisation. Enhanced cleaning measures are in place to ensure safety while orders are being packed in the warehouse, as well as the provision of gloves and masks to all staff. Everyone in the warehouse is strictly following the WHO guidelines regarding self-isolation at any signs of illness. We are working closely with our warehouse and supply chain to ensure employee welfare continues to be prioritised.

Orders

We are open and doing our absolute best to fulfil your orders as quickly as possible. Unfortunately deliveries to us from publishers and from us to customers are taking longer than normal

In order to offer our warehouse staff a safe working environment that is within current guidelines, we are working with a much reduced workforce. In addition, some couriers are experiencing delays at this time. We would be grateful if you could have patience with us during this challenging time. 

Deliveries

Royal Mail and our other regular global couriers have stopped asking for signatures when delivering parcels to customers. In cases where a parcel does not fit through a letterbox, the courier will leave the item at the door, and will step aside after knocking to ensure there is a safe distance while you retrieve your parcel. Items, however, will not be left outside if no one is home.

As we face higher delivery costs both within the UK and to the United States we have had to temporarily increase shipping costs. 


Older Post